Privacy policy

Please read this carefully before using our website. By using this website, you agree to this privacy policy.

Last updated: 16.03.2026

1. Introduction

This Privacy Policy explains how Puiduvennad OÜ collects, uses, stores, and protects the personal data of individuals who visit or make purchases through the website puiduvennad.ee. By using this Website, you agree to the practices described in this Privacy Policy. We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Finnish data protection laws.

2. Data Controller

The data controller responsible for processing your personal information is Puiduvennad OÜ. We determine the purposes and means of processing personal data. You may contact us using the details provided at the end of this Policy if you have questions about the processing of your data.

3. Personal Data We Collect

We collect the data you provide directly when placing an order, creating an account, submitting forms, or contacting us. This may include your name, address, phone number, email address, payment details, delivery information, and any messages you send us.

We may also collect technical data automatically when you use the Website, such as your IP address, browser type, device information, and pages visited. This information helps us improve the Website’s security and functionality.

4. How We Use Your Data

We process your personal data to fulfill orders, deliver products, provide customer support, manage your account, handle payments, and maintain accurate transaction records. We may use your information to improve our Website, prevent fraud, ensure security, and comply with legal obligations.

We may also use your data to send order updates, important service notifications, or information related to your purchases. Marketing communications are sent only when legally permitted, and you may opt out at any time.

5. Legal Basis for Processing

We process personal data based on one or more legal grounds permitted under GDPR. These grounds include the performance of a contract when fulfilling your order, compliance with legal obligations, and our legitimate interest in improving website functionality, preventing misuse, and maintaining business operations. When required, we will request your consent before processing data for specific purposes.

6. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected. Order information is kept for the period required by accounting and consumer protection laws. Account information is stored for as long as the account remains active. Technical data collected for security or analytics purposes may be stored for a limited period to ensure proper functionality.

When data is no longer needed, it is securely deleted or anonymized in accordance with legal requirements.

7. Sharing Your Data

We may share information with trusted service providers when necessary to process payments, deliver orders, provide hosting services, or support Website security. These partners process personal data only according to our instructions and in compliance with data protection law.

We do not sell personal data to third parties. Data may be disclosed when required to comply with legal obligations, court orders, or requests from authorities.

8. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to enable essential functionality, remember your preferences, improve user experience, and analyze website traffic. Some cookies are necessary for the Website to function properly, while others can be disabled in your browser settings. Detailed information about cookies is available in our Cookie Policy if provided separately.

9. Your Rights Under GDPR

You have the right to request access to the personal data we hold about you, the right to correct inaccurate information, the right to request deletion of data in certain circumstances, and the right to restrict or object to processing. You may also request a copy of your data or withdraw your consent where processing is based on consent.

To exercise your rights, please contact us using the details provided in the final section of this Policy.

10. Data Security

We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. While no method of electronic storage or transmission is completely secure, we implement safeguards consistent with industry standards to protect your information.

11. Contact Information

Puiduvennad OÜ
Email: shop@puiduvennad.com
Phone: +372 520 4288
Website: puiduvennad.ee/shop